Currently, there are no specific penalties against the council if potholes are not fixed within the assigned response times. However, the council prioritizes pothole repairs based on the safety risk they present.
Here's a summary of the response times assigned to different levels of pothole risks:
| Priority Level | Description | Response Time |
|---|---|---|
| Priority 1 | Very High risk - Imminent safety hazard | 2 hours |
| Priority 2 | High Risk - Urgent defects | 24 hours |
| Priority 3 | Medium Risk - Non-urgent safety defects | 28 days |
| Priority 4 | Low Risk - Non-urgent serviceability repairs | 28 days |
| Priority 5 | Monitored for future inspections | Varies |
Havering Council invests significantly in maintaining road safety and encourages residents to report potholes promptly to aid in efficient responses. For reporting a pothole, you can use the report a damaged road or pavement service.
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