Yes, you can provide additional information during the complaint process in Havering. Throughout the stages of the complaints procedure, you have opportunities to share further details regarding your complaint.
Here's a brief overview of the complaint process stages and how to submit additional information:
| Stage | Description | Additional Information |
|---|---|---|
| Stage 1 | Initial response provided within ten working days. If complex, may take longer. | You can reply with further details to assist in the investigation. |
| Stage 2 | Independent review initiated if dissatisfied with Stage 1 response. Takes 20 working days. | You can include more information in your request for a Stage 2 review. |
| Stage 3 | Review panel for unresolved complaints, held within 30 working days. | You may present further information in writing or in person. |
If you want to initiate a complaint or need more details, you can make a complaint online. This allows you to include additional information as you proceed with your case.
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