To proceed with a Stage 2 complaint in Havering, you need to provide specific information to help the council manage your request effectively. Here's what you'll need:
| Information Required | Details |
|---|---|
| Complaint Case Number | Include your original complaint case number in the subject of your email. |
| Contact Method | You can either reply directly to the email you received with the Stage 1 response or write to the Complaints Team at Havering Town Hall, Main Road, Romford RM1 3BB. |
In the Stage 2 review, the council will conduct a thorough investigation and aim to respond within 20 working days. If you have further questions, you might also want to check the details on Havering's complaint process.
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