Is There a Specific Time Frame in Which the Council Must Respond to My Report?

AI Summary

Yes, Havering Council aims to respond to your report or complaint within specific time frames.

Here's a summary of the response times:

Stage Time Frame
Initial Response (Stage 1) Contact within 5 working days; full reply within 10 working days (may take an additional 10 days for complex issues)
Review Response (Stage 2) Full response within 20 working days from the date the complaint is agreed and signed
Social Care Complaints Initial response within 10 working days, can take up to 65 working days for Stage 2 investigations

If you need to make a complaint, you can do it online through their complaints form. Each type of complaint may follow slightly different processes, so it’s good to be aware of what applies to yours.

Sources

Complaints Complaints Adults, children and young people's services complaints Freedom of Information (FOI)

Related questions

What should I do if I don't receive a response within the time frame? Are there different complaint processes for different council services? How can I escalate my complaint if I'm not satisfied with the initial response? Is there a way to track the progress of my complaint once it's submitted?

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