How Long Does It Typically Take to Resolve a Complaint Once It's Acknowledged?

Typically, once a complaint is acknowledged by Havering, you can expect a response within ten working days for most cases. However, if your complaint is complex, it may take an additional ten working days or longer if an advocate is required. Here’s a quick overview based on the complaint's complexity:

If you're still unhappy after the initial response, there are further stages you can pursue. Keeping records and being clear about your expectations will help ensure your complaint is handled efficiently. For more information or to make a complaint, you can visit the complaints page.