When you report an issue to the council, the response times can vary based on the nature of your complaint. Here’s a quick overview of what to expect at different stages:
| Stage | Timeframe |
|---|---|
| Initial Response | Within 5 working days |
| Written Reply (simple issues) | Within 10 working days |
| Written Reply (complex issues) | Within 20 working days |
| Stage 2 Review (if required) | Within 20 working days |
| Stage 3 Review Panel | Within 30 working days of request |
| Final Decision after Stage 3 | Within 15 working days |
If your complaint is about road repairs, the response time also depends on the priority assigned to the issue—some may be addressed within two hours, while others may take up to 28 days. For more details about reporting issues or complaints, you can visit the relevant page here.