The duration of the investigation process varies depending on the nature of the complaint and the stage of the investigation. Here's a summary of the typical timeframes:
| Investigation Stage | Timeframe |
|---|---|
| Initial response within | 10 working days |
| Complex complaints | Additional 10 working days |
| Stage 2 - Independent Investigation | 25 to 65 working days |
| Stage 3 - Review Panel | Within 30 working days of request |
| Outcome decision after review | Within 15 working days of receiving recommendations |
If you're considering filing a complaint or are involved in one, it’s good to keep these timelines in mind. Always feel free to reach out for updates if the process seems to be taking longer than expected.