Processing a report with Havering can vary depending on the nature of the complaint. Here's a breakdown of the typical timeframes for different stages:
| Complaint Stage | Response Time |
|---|---|
| Acknowledgment of complaint | Within 3 working days |
| Initial response (simple complaints) | Within 10 working days |
| Additional time for complex complaints | Up to an additional 10 working days |
| Stage 2 Investigation response | Within 20 working days |
| Stage 3 Review Panel recommendations | Within 5 working days after the panel |
| Final decision from the Director of Starting Well | Within 15 working days after recommendations |
For more complex cases, overall processing times can be extended significantly. If you're looking to make a complaint or need more information, check out Havering's complaints page.