After the Stage 3 panel has made its recommendations, the Chair will provide these recommendations to the Director of Starting Well within five working days. Following this, you will receive a written decision from the Director within 15 working days of receiving the Chair's recommendations. This decision will outline how the complaint was considered, the conclusions reached, and any necessary actions that will be taken.
Here's a summary of the process after the Stage 3 panel:
| Step | Timeframe |
|---|---|
| Chair sends recommendations to Director of Starting Well | Within 5 working days |
| Director sends decision to complainant | Within 15 working days of receiving recommendations |
It's important to remember that mediation may also be discussed as a possible way to resolve the complaint, if appropriate.