Yes, you can track the status of your complaint after submission with Hounslow Council. Once you submit your complaint, the Customer Relations Team will work on it and send you an acknowledgment that includes a reference number.
Here’s a quick overview of the complaints procedure:
| Stage | Response Time |
|---|---|
| Stage 1 | Response from Head of Service within 10 working days |
| Stage 2 | Response from Director or equivalent within 20 working days |
If you’re not satisfied with the response at either stage, you have the option to escalate your complaint to the Local Government Ombudsman for an independent review.
For more details on making a complaint, you can visit the complaint page.