What Should I Do If My Complaint Is Not Resolved?

AI Summary

If your complaint with the London Borough of Hounslow hasn't been resolved, you can escalate it through their formal complaints procedure. Initially, after your complaint has been acknowledged, the Head of Service will investigate and respond within 10 working days. If you're not satisfied with this response, you can request a review at Stage 2, which will be overseen by a Director and answered within 20 working days.

Here's a quick breakdown of the stages:

Stage Description Response Time
Stage 1 Investigation by the Head of Service 10 working days
Stage 2 Review by the Director 20 working days

If you still feel unsatisfied after the second stage, you have the option to seek an independent review from the Local Government Ombudsman. Their contact details are:

  • Local Government Ombudsman
    PO Box 4771, Coventry, CV4 0EH
    Phone: 0300 061 0614
    Website: www.lgo.org.uk

For more details on how to make a complaint or get further assistance, you can visit Hounslow's complaints page here.

Sources

Make a complaint or comment Make a complaint or comment Make a complaint or comment Complaints policies

Related questions

What information do I need to provide when escalating my complaint? How long does the entire complaints process typically take? Can I contact the Local Government Ombudsman directly? What happens if I still don't get a response from the council?

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