In Hull, certain types of defects are prioritized for repair based on their urgency and potential impact on safety and property. Here's a breakdown of the categories:
| Priority Level | Examples |
|---|---|
| High Priority Emergency | - Unsafe electrics <br> - Severe or uncontrolled leaks <br> - Blocked flue to open fire or boiler <br> - Broken glass with exposed edges |
| Urgent | - Loss of hot water (no risk to health) <br> - Minor plumbing issues (leak manageable) <br> - Leaks affecting roofs and glazing (no security risk) <br> - Minor electrical re-wiring |
| Non-Emergency | Repairs that can be scheduled within 28 days and do not pose immediate danger. |
Emergency repairs must be reported urgently by calling the council. It's good to keep in mind that even lower priority issues can be escalated if they affect health or welfare. For reporting any repair, you can also use the online system.