Yes, Hull's criteria for determining whether a repair is necessary depend on several factors, including urgency and the potential impact on safety and wellbeing. Repairs are categorized to prioritize responses based on how critical the issue is.
Here are the main types of repair priorities:
| Priority Level | Response Time | Description | Examples |
|---|---|---|---|
| Emergency | Same day or within 24 hours | Immediate danger to occupants or property. | Unsafe electrics, severe leaks, broken glass exposing sharp edges |
| Urgent | Within 5 working days | Serious inconvenience or risk of further damage. | Loss of hot water, minor plumbing issues, leaking roofs |
| Non-emergency | Usually within 28 days | Routine repairs with no immediate risk to safety. | General maintenance tasks |
It's important to report repairs correctly; misreporting can lead to costs for emergency call-out. For immediate concerns, you can call Hull's repairs service at 01482 300 300.