If a defect is deemed urgent, it will be scheduled for repair within 5 working days. This applies to issues that cause serious inconvenience or could lead to further property problems. Below are examples of urgent repairs:
| Type of Repair | Example |
|---|---|
| Loss of hot water (not risking occupant safety) | Minor plumbing leaks that can be contained |
| Leaking roofs | Glazing issues with no security risk |
| Minor electrical re-wiring | Issues in void or empty housing |
It's essential to report a repair accurately to avoid being charged for misreporting. If you have an urgent issue, you can report it promptly through the council's repairs page: report a repair.