In Hull, the classification of repairs as either emergency or urgent is based on the severity and immediacy of the issue.
| Type of Repair | Definition | Examples |
|---|---|---|
| Emergency Repair | Requires immediate attention due to a danger to occupants or the public; response is same day or within 24 hours. | - Locked out of property <br>- No heating or hot water in extreme weather <br>- Total loss of power, water, or gas <br>- Severe leaks or burst pipes <br>- Unsafe electrics |
| Urgent Repair | Needs to be addressed within 5 working days as it causes significant inconvenience or may lead to further issues. | - Loss of hot water where no one is at risk <br>- Minor plumbing issues that can be contained <br>- Minor electrical re-wiring <br>- Leaking roofs <br>- Glazing where there is no security risk |
Emergency repairs are to be reported by calling 01482 300 300. If you think a situation might qualify as urgent but isn’t hazardous, it’s best to get in touch with your housing service within the 5-day time frame mentioned.