To accurately report a repair and avoid delays, it's important to follow a few key steps. Ensure you provide detailed information about the issue, including its nature and location, where applicable. This helps the council prioritize the repair appropriately.
Here’s a quick guide to what you should do:
| Step | Action |
|---|---|
| 1. Register for myHousing | Sign up to report repairs online and book appointments. |
| 2. Call for emergencies | For urgent repairs, call 01482 300 300 directly. |
| 3. Provide details | Clearly describe the repair, including specifics like room location and severity. |
| 4. Stay available | Be present at the time of appointment, or have an adult present. |
| 5. Avoid misreporting | Misreporting issues can lead to charges and delay responses for real emergencies. |
Following these steps can help streamline your repair requests, ensuring faster responses and reducing the likelihood of delays. For non-urgent repairs, you can report them online as well.