If your repair hasn't been addressed in the expected timeframe, you should first review the priority given to your repair and the response times associated with it. Generally, non-emergency repairs should be addressed within 28 days, while urgent repairs are completed within 5 working days.
Here's how you might proceed if the repair is overdue:
| Repair Category | Expected Response Time |
|---|---|
| Emergency Repairs | Same day or within 24 hours |
| Urgent Repairs | Within 5 working days |
| Non-Emergency Repairs | Within 28 days |
If your repair is overdue, consider contacting the council's repairs service at 01482 300 300 for an update. Additionally, if you believe your situation is not being handled adequately, you may wish to lodge a complaint for further assistance. More information on making complaints can be found on the council's complaints page.
Related questions