The time it typically takes to resolve a report varies depending on the type of complaint or concern. Here's a summary of the timelines for different situations:
| Type of Report | Initial Acknowledgment | Full Response Timeline |
|---|---|---|
| General Corporate Feedback | 5 working days | 10 working days after acknowledgment |
| Community Tension | 2 working days | Ongoing updates during investigation |
| Antisocial Behaviour | 2 working days | Ongoing updates during investigation |
| Complaints regarding Council Property | 5 working days | 10 working days after acknowledgment |
| Children's and Families Feedback | 5 working days | 20 working days after acknowledgment |
| ASB Case Review | 5 working days | 28 days after receiving the form |
| Repairs | Not specified | Typically resolved within 28 days |
In general, for most reports, you'll receive an acknowledgment within a few days, but the complete resolution can take anywhere from 10 to 28 working days depending on the case. If your issue isn't resolved within those times, the council will inform you of any delays and reasons.