Certain inquiries or reports require more time to process based on the nature of the complaint or request. Here's a quick overview of those cases:
| Type of Inquiry | Initial Response Time | Possible Extension | Notes |
|---|---|---|---|
| Corporate Feedback (Stage 1) | 10 working days | Up to 10 working days | Can be extended with explanation |
| Corporate Feedback (Stage 2) | 20 working days | Up to 20 working days | Final response includes escalation info |
| Freedom of Information Requests | 20 working days | Not specified | May be exempted based on sensitivity |
| Community Tension Reports | 2 working days | Ongoing updates provided | Initial contact to agree on actions |
| Subject Access Requests | 30 calendar days | Not specified | Right to personal data access |
These extended timelines are primarily in place to ensure thorough investigation and response, especially for matters requiring a deeper review. If you need to make a corporate complaint or request, you can start the process here.
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