What Should I Do If I Don't Receive a Response?

AI Summary

If you haven't received a response to your complaint, here's what you can do based on the feedback process outlined by Hull City Council.

Steps to Follow if You Don't Receive a Response

Step Action
1 Wait for the acknowledgment of your complaint, which should arrive within 5 working days.
2 If you haven’t received a full response within 20 working days, they'll contact you to explain the delay.
3 If still unsatisfied, you can escalate your complaint to stage 2, which will involve a review by a senior manager.

If you escalate your complaint, you don't need to provide a reason, but doing so could help council staff address your concerns more effectively. You can find more about the complaints process and how to manage your situation on Hull City Council’s website: Corporate feedback process.

Sources

Corporate feedback process Children's and families feedback Antisocial behaviour

Related questions

What is the timeline for the escalation process? How can I contact a senior manager for my complaint? Is there a specific form I need to fill out for escalation? What if my complaint is about a service that is not covered under council services?

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