If you don't receive a response within the expected timeframe, you should first check if the council has extended the timeline and whether they informed you of this. If there has been a significant delay, you can escalate your complaint.
Here’s what you can do:
| Action | Timeframe |
|---|---|
| Verify if the council has notified you about an extension. | Varies (check your previous communications) |
| If unhappy with the delay or response, escalate to Stage 2. | Within 28 days of receiving the initial response |
| Contact the Local Government and Social Care Ombudsman (LGSCO) if the issue persists. | Anytime during the complaint process |
It’s good to keep records of all your communications with the council, and if you escalate, providing reasons for your dissatisfaction can help them address your concerns more effectively. If you want more guidance or to submit a complaint, check out the corporate feedback process.