How Long Does It Take For The Council To Respond?

AI Summary

For most complaints, King’s Lynn and West Norfolk aims to respond within 10 working days of acknowledging your complaint. If you appeal to stage two, the Chief Executive or their representative aims to respond within 20 working days of acknowledgement.

Complaint stage Response time
Stage one 10 working days of acknowledgement
Stage two review 20 working days of acknowledgement

If you’re asking about a Freedom of Information request instead, the council says it responds within 20 working days of receiving the request.

Sources

Comments, compliments and complaints Comments, compliments and complaints Customer care standards How we deal with complaints

Related questions

What happens if the council misses the response deadline? How do I make a complaint to the council? What is the difference between stage one and stage two complaints? How do I submit a Freedom of Information request?