If your bus pass has been stolen and you have a police report, you can replace it for free. To do so, you'll need to provide the crime reference number given to you when you reported the theft.
You can take the following actions to replace your stolen bus pass:
| Action | Method | Additional Info |
|---|---|---|
| Replace stolen bus pass | Apply online or call 01634 333 333 | Free replacement with crime reference number |
| If no crime reference | Request a lost bus pass, which incurs a £16 fee | Cannot refund if you later provide a reference |
| Replacement time | - | Typically received within 8 weeks |
Make sure to apply as soon as possible to ensure minimal disruption to your travel!