What Should I Do If I Need to Travel Before My Replacement Pass Arrives?

AI Summary

If you find yourself needing to travel before your replacement bus pass arrives, it's important to know that your old pass becomes invalid as soon as you report it lost, stolen, or damaged. Unfortunately, Medway Council does not refund the cost of any bus tickets you may need to buy while waiting for your new pass.

Here’s what to consider:

  • If your pass was lost or damaged, you will need to pay a £16 administration fee for a replacement.
  • If it was stolen, it will be replaced for free upon providing a crime reference number.

You can apply for a new pass online through this link.

Sources

Apply for a concessionary bus pass Apply for a concessionary bus pass Apply for a concessionary bus pass Apply for a concessionary bus pass

Related questions

Can I use a temporary pass while I wait for my replacement? How long does it typically take to receive a new pass? What other travel options are available in the meantime? Is there a way to expedite the process for getting my replacement pass?

More from Medway Council

What should I do if I lose my bus pass? What should I do if my bus pass hasn't arrived after 6 weeks? How do I apply for a new bus pass? How do I apply for a bus pass? Can I use the bus pass on trains or other forms of transportation?