To escalate a complaint to the Ombudsman, you generally have a timeframe of 12 months from when the issues arose or when you became aware of them. If the complaint has already been through the council's complaints process, it's crucial to keep additional deadlines in mind for internal stages as well.
Here's a summary of the relevant time limits for the complaints process:
| Stage | Time Limit |
|---|---|
| Raise a complaint | Within 12 months of issue |
| Escalate to Stage 2 | Within 4 weeks of Stage 1 response received |
If you wish to contact the Housing Ombudsman after this process, ensure you follow the advised timelines to keep your complaint valid.
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