If your bin hasn't been collected after you've reported it online, you should follow up by completing a specific form for missed collections. The council aims to return and collect your bin within the next 48 hours after you submit this form.
Here's a step-by-step guide:
| Step | Details |
|---|---|
| 1. Report the Issue | If you missed filing within the two working days, it's too late for the report. Don't report the same collection again if it's already been acknowledged. |
| 2. Follow Up | Complete the follow-up form to ensure your missed bin is collected: Follow Up Form |
| 3. Wait for Collection | Expect collection within the next 48 hours after your report is processed. |
Make sure your bin is still accessible for collection, and check if it was contaminated, as that might lead to a missed collection. For any further issues, you can contact the council's waste services for assistance.