If your bin was not collected, it could be due to a few reasons outlined by the council. Common factors include not having your bin out by the required time, severe weather conditions affecting collection, or it containing prohibited items. Here’s a summary of potential reasons why your bin might have been missed:
| Reason for Missed Collection | Details |
|---|---|
| Not put out by 7 AM on collection day | Ensure you have the bin out at the usual location and by the correct time. |
| Severe cold weather freezing contents | Bins with frozen contents may not be collected until the weather improves. |
| Incorrect or forbidden items in bin | Bins with contamination or excessive weight may be rejected. |
| New builds or access issues | Bins may not be collected if access is restricted in new housing developments or private roads. |
If you believe your bin was genuinely missed, you need to report it within two days. Once reported, the council aims to collect it within two working days, but they cannot guarantee a specific time or date. For further assistance, you can report a missed bin collection online.