There could be multiple reasons why your bin was not collected. If you have not put your bin out on time or if there are issues such as heavy contents or incorrect items inside, your collection may have been missed. Additionally, if you live in a new development with ongoing construction, access to your bin may be problematic.
Here's a summary of potential reasons for the missed collection:
| Reason for Missed Collection | Details |
|---|---|
| Bin not put out by 7am | Make sure to leave your bin out before the collection time. |
| Contents are frozen or too heavy | Bins with frozen contents will not be collected until the weather improves. Heavy bins may not be collected due to safety concerns. |
| Incorrect items in the bin | If your bin contains prohibited materials, it will be tagged and not emptied. You will need to remove the contamination before the next collection. |
| New property with access issues | If you're in a new development under construction, access may restrict collection. Information should have been communicated to affected residents. |
If you believe your bin has genuinely been missed, you can report it online. Make sure to do this within two days of the missed collection, and wait until after 4pm on the day of the collection before reporting it.
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