There can be several reasons why your bin was not collected in Preston. Below are some of the common factors:
| Reason for Missed Collection | Description |
|---|---|
| Not presented by 7 am on collection day | Bins must be out by 7 am on the scheduled collection day to ensure they are collected. |
| Bin too heavy or improperly loaded | If your bin is too heavy, or contains prohibited items, it will not be collected. |
| Frozen contents | In severe cold weather, frozen contents may prevent collection, and the crew will not return until the weather improves. |
| Location issues (shared/private roads) | If you live on a shared or private road, you may need to place your bin at a designated collection point. |
| New developments | For new housing developments, access issues might occur if works are ongoing or if proper access has not yet been established. |
If none of these apply and you believe your bin was genuinely missed, you should report it within two days. You can do this by completing the form on the council’s website: report a missed bin. They'll aim to return within two working days to collect it.