If your bin hasn't been collected again, you should report the missed collection to the council within two days of the missed service. You need to wait until after 4 PM on the collection day to report it. If reported in time, the council aims to collect your bin within two working days, but this isn't guaranteed during busy periods.
Here's how you can proceed:
| Steps to Take | Details |
|---|---|
| Report the missed collection | Report a missed bin (or pink bag) collection within 2 days of the missed collection. |
| Keep bin accessible | Leave your bin out at the usual location for the collection crew to collect. |
| Wait for response | The council will get back to you, but they cannot give a specific collection time. |
If you are facing recurring issues, it might be worth checking your local collection schedule and ensuring the bin is out by 7 AM on collection days. Be patient as the council is working to improve service efficiency during this transition.