If your bin is not collected on the scheduled day, you should report it within two working days. Here’s a quick rundown of what to do:
| Step | Details |
|---|---|
| Wait until | After 4 PM on the collection day to report. |
| Report the missed collection | Online through the report form. |
| Collection timeline | If genuinely missed, your bin should be collected within two working days. |
| What to do if late | If you don't report within two days, you'll have to wait until your next scheduled collection day. Extra waste cannot be collected on the next day. |
Make sure to leave your bin out in the usual location until it's collected, and check for specific reasons it might have been missed, like not being put out in time or contamination. For more tips, you can check out the bin collection top tips page.