If your application is rejected, you can request a review of the decision, especially if it's related to a Community Care Grant or Crisis Grant. Here’s how the review process works:
| Stage | Details |
|---|---|
| First Tier Review | - Contact 0300 100 1800 for a call back appointment (Crisis Grant). |
| - For Community Care Grant, submit a written request using the online form. | |
| - You must request this review within four weeks of the decision and provide reasons. | |
| - Expect a response in 15 working days (or 2 for Crisis Grants). | |
| Stage Two Review | - If still dissatisfied, you can ask the Scottish Public Services Ombudsman for an independent review after receiving your first-tier result. |
Make sure to gather any additional information that might support your case. You can find more details on the review process here.