If your renewal is not approved, the process to follow depends on the type of application you've made. For Community Care Grants or Crisis Grants, you can request a review of the decision.
Here’s a brief overview of the steps you might take based on the relevant council information:
| Type of Renewal | Action to Take | Timing |
|---|---|---|
| Community Care Grant or Crisis Grant | - Phone 0300 100 1800 for a Crisis Grant review.<br>- For Community Care Grants, submit a written review request via the online form. | Within four weeks (20 working days) of the decision date. |
| Housing Benefit / Council Tax | - Request a reconsideration in writing within one month of the notice for Housing Benefit or two months for Council Tax Reduction. | Follow deadlines as stated. |
| General Unspecified Appeals | - For other situations, you can check specific appeal guidelines relevant to your application type on the council's website. | Varies by type of application. |
It’s important to provide the necessary details in your requests to strengthen your case. If this is outside the areas mentioned and your need isn't met, make sure to check for any specific guidance on the Scottish Borders Council website.