If your bin wasn't returned within the specified time after waste collection, you should report the issue promptly. According to Sevenoaks council's waste collection rules, you need to report the missed collection by the end of the next working day to ensure it's addressed.
Here’s a quick summary of the steps you need to follow:
| Step | Details |
|---|---|
| Check for collection date issues | Ensure the collection day has not changed. |
| Timing for reporting | Report by the end of the next working day. |
| What to check before reporting | - Bins were put out by 7am <br> - Bins placed at property boundary <br> - No stickers indicating an issue by crew |
| Report missed collection | Report missed collection online |
Make sure to check the placement and timing of your bins as this could help ensure future collections go smoothly!