If your bin was not collected and you believe it was placed out correctly, there are a few steps you can take. You should report the missed collection as soon as possible, preferably by the end of the next working day. If it was genuinely missed, the council will return to collect it within two working days.
Here are the key details for handling missed collections:
| Step | Details |
|---|---|
| Report Deadline | By the end of the next working day after your collection day. |
| Response Time | The council will check records and will collect within two working days if the collection was missed. |
| Report Method | Online via the report missed collection page. |
Make sure to check if your bin was put out correctly and didn't have any issues like being contaminated or blocked, as this can prevent collection too.