If your bin is missed on collection day, you should report it by the end of the next working day. The council will check their records, and if it was genuinely missed, they'll return within two working days to collect it.
Here's a quick checklist before reporting:
| Item to Check |
|---|
| Your bags or bins were put out before 7am |
| Your bags or bins were placed at the property boundary |
| There have been no collection date changes |
| The crew have not put a sticker on your bags or bins |
| This missed collection has not already been reported |
You can report a missed bin collection online here. It's always a good idea to double-check your collection day, especially around bank holidays!