Yes, you can follow up on your complaint if you report it to the council. Slough employs a formal corporate complaints process that consists of multiple stages. Here's a breakdown of the steps involved:
| Step | Description | Response Time |
|---|---|---|
| Stage 1 | A manager will investigate your complaint and respond. | Within 15 working days |
| Stage 2 | If you're unsatisfied with Stage 1, you can request a review by a senior officer who will reconsider your complaint. | Within 20 working days |
| Stage 3 | For further dissatisfaction after both stages, you have the right to approach the Local Government and Social Care Ombudsman for an independent review. | Varies depending on the case |
For more detailed information or to start a complaint, you can visit Slough's Corporate Complaints Page. If you're not happy with how your issue is handled, don't hesitate to escalate it as described!
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