If you're still unsatisfied after the Stage Two complaint response from Slough Council, you can escalate your complaint to the Local Government and Social Care Ombudsman (LGSCO). This stage allows for an independent review of your complaint, ensuring a fair assessment of the situation.
Here's a summary of the process:
| Stage | Description | Response Time |
|---|---|---|
| Stage One | Initial complaint handled by a manager, reply within 15 working days. | Up to 15 working days |
| Stage Two | Review by a senior officer, final response within 20 working days. | Up to 20 working days |
| Stage Three | Escalation to LGSCO for independent review if still unsatisfied. | No fixed time, service is free |
You can contact the LGSCO anytime, but they usually expect that the council has had the opportunity to resolve your complaint first. For more information on the complaints process, you can visit Slough's complaints and feedback page.