If you don't receive a response within the expected timeframe, the best step is to follow up with the manager handling your complaint, especially if your issue is related to children's social care services. Here’s a quick overview of the response timelines and what to do next:
| Response Type | Expected Timeline |
|---|---|
| Initial complaint acknowledgment | Within 5 working days |
| Full reply to complaint | Within 10 working days (longer for complex cases) |
| Independent investigation | Generally within 25 working days; can take up to 65 days for complicated cases |
| Review panel meeting | No specific timeline; depends on the arrangement |
If you're still unhappy after getting a response, you can escalate your complaint further. For ongoing issues or if you want to explore your options, just reach out to the relevant manager. You can find more information about making a complaint here.