Yes, if you're not satisfied with the initial response to your complaint, you can escalate it to Stage 2 of the complaints procedure. You'll need to notify the council within two months of receiving the Stage 1 response.
The process for escalation is as follows:
| Steps to Escalate Your Complaint | Details |
|---|---|
| Notify the Council | Within 2 months of Stage 1 response. |
| Explain Your Dissatisfaction | Optionally provide reasons for your dissatisfaction. |
| Response Acknowledgment | You'll be acknowledged within 5 working days. |
| Response Timeframe | Detailed response within 20 working days (or up to 40 for complex cases). |
You can escalate your complaint online, by phone, in person, by email, or by post. For specific details on how to do this, you can check the council's complaints policy here.