If you haven't received a response within the stated time frame for your complaint, you have a couple of options based on Welwyn Hatfield's complaints policy. You can request a review of your complaint under Stage 2 of the complaints procedure if you are not satisfied with the Stage 1 outcome. This request should be made within two months of receiving the Stage 1 response.
Here's a quick guide on what to do:
| Step | Action |
|---|---|
| 1. Notify the Council | Inform them of your intention to escalate your complaint to Stage 2. |
| 2. Timing | Ensure you do this within two months of the Stage 1 response. |
| 3. Provide Information | You can explain why you're dissatisfied and what further remedy you're seeking, but it's not required. |
| 4. Multiple Contact Methods | You can escalate online, by phone, in person, by email, or by post. |
If you feel that additional time is needed to escalate, you should write to the council, and they will consider your request on a case-by-case basis. For further details, you can consult Welwyn Hatfield's complaints policy.
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