The council typically takes a few steps to investigate a report, particularly regarding complaints. Generally, you can expect the following timelines:
| Step | Duration |
|---|---|
| Acknowledge complaint | 3 working days |
| Detailed response for simple cases | 10 working days |
| Detailed response for complex cases | 10 to 20 working days |
For complex complaints, the investigation may extend an additional 10 working days if needed. It's essential to provide any required information promptly to stay within these timeframes.
If you’d like to make a complaint, you can submit it online.