Typically, the council acknowledges complaints and reports within a few days and aims to respond with a detailed answer promptly. Here's a summary of the response times for complaints:
| Stage | Action | Time Frame |
|---|---|---|
| Stage 1 | Acknowledge receipt | Within 3 working days |
| Stage 1 | Detailed response | Within 10 working days |
| (for complex cases) | An extension of up to 10 working days may apply | |
| Stage 2 | Detailed response | Within 10 working days |
| (for complex cases) | An extension of up to 10 working days may apply |
If you're reporting a specific issue, like a noise nuisance, the council will respond within three working days after your submission.
For more information on how to file a complaint, you can visit their complaints page.
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