The Welwyn Hatfield Council typically acknowledges emails and requests for information within 5 working days. Following this, the response time varies depending on the type of request. Here’s a quick overview:
| Request Type | Acknowledgment Time | Response Time |
|---|---|---|
| Information Request (FOI/EIR) | Within 5 days | Within 20 working days |
| Subject Access Request | Within 5 days | Within 1 calendar month |
| Complaints (Stage 1) | Within 3 working days | Within 10 working days (up to 20 for complex cases) |
If there are any complications or if more information is needed, the response times may be extended. For more information or to submit a request, you can visit the council's contact page.