The Welwyn Hatfield Council typically acknowledges email requests within 5 working days. For formal complaints, they also aim to respond within 10 working days after acknowledging the complaint.
Here’s a quick summary of the response times:
| Type of Request | Acknowledgment | Detailed Response |
|---|---|---|
| Information Request | 5 working days | 20 working days |
| Subject Access Request | 5 working days | 1 calendar month |
| Complaints (Stage 1) | 5 working days | 10 working days |
If more information is needed, the response periods can be extended. It's a good practice to provide all necessary details upfront to help expedite the process.