Yes, there are different types of issues with designated response times in Havering. For road defects, response times vary based on the priority assigned by the inspector. Here's a summary:
| Priority Level | Description | Response Time |
|---|---|---|
| Priority 1 | Very High risk - Imminent safety hazard | 2 hours |
| Priority 2 | High Risk - Urgent defects | 24 hours |
| Priority 3 | Medium Risk - Non-urgent safety defects | 28 days |
| Priority 4 | Low Risk - Non-urgent serviceability repairs | 28 days |
| Priority 5 | Monitored for future inspections | Monitored |
For complaints regarding adults, children, and young people's services, response times are different. You can expect a reply within ten working days, with additional time for complex cases. If necessary, the investigation can take up to 65 working days or longer for further stages.
If you're looking to report a road defect or issue, you can find more information on how to proceed through Havering's highways resources here.