How Long Does It Usually Take for the Council to Respond to Complaints?

AI Summary

Typically, Havering Council aims to respond to complaints within 20 working days. They will provide an update if they anticipate it taking longer.

Here's a summary of the key timelines for complaints:

Stage Initial Response Time Additional Time for Complex Cases
Stage 1 Contact within 5 working days, full reply within 10 working days Up to an additional 10 working days
Stage 2 (if required) Full response within 20 working days N/A
Adults, Children & Young People Services Response within 10 working days Further 10 days for complex cases

If you're dissatisfied after Stage 1, you can request a Stage 2 review. For more details on submitting a complaint, you can visit the Havering Council complaints information page: Making a complaint.

Sources

Complaints Complaints Adults, children and young people's services complaints Complaints

Related questions

What should I do if I don't receive a response within the expected timeframe? Can I escalate my complaint to a higher authority if I’m not satisfied? Are there specific types of complaints that take longer to process? How can I track the status of my complaint with the council?

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