Havering has established a structured response time frame for routine maintenance on roads, which varies based on the severity of the defect. Here's how the priorities break down:
| Priority Level | Description | Response Time |
|---|---|---|
| 1 | Very High risk - Imminent safety hazard | 2 hours |
| 2 | High Risk - Urgent defects | 24 hours |
| 3 | Medium Risk - Non-urgent safety defects | 28 days |
| 4 | Low Risk - Non-urgent serviceability repairs | 28 days |
| 5 | Monitoring for future maintenance | As scheduled |
These priorities ensure that defects posing the greatest risk are addressed first. If you need to report a specific issue or find out more about the road maintenance process, you can report a damaged road or pavement.