If a defect reported to the council hasn't been addressed within the stated timeframe, you should escalate your complaint through their complaint process.
Here's a brief overview of the steps you can take:
| Step | Details |
|---|---|
| Contact the Council | If the defect remains unresolved, contact the council to express your dissatisfaction. |
| Escalate to Stage 2 | If you're not satisfied with their initial response, you can escalate your complaint to Stage 2, which is reviewed by a senior manager. |
| Timeframes | - Stage 2 acknowledgment within 5 working days <br> - Full response within 20 working days from acknowledgment |
| Further Actions | - You will receive information about escalating to the Local Government and Social Care Ombudsman (LGSCO) if necessary. |
If you want to file a complaint, you can start by visiting this page.