If you don't receive a response within the provided timeframes, you should take several steps outlined in Hull's complaint process. If the timeline is exceeded, they will explain the delay and inform you of when to expect a response. Additionally, if the response does not meet your satisfaction, you can escalate your complaint to a senior manager.
Here's a brief overview of the steps you can take:
| Step | Action |
|---|---|
| Initial Response | If unresponsive, check for communication about delays. |
| Escalation (Stage 2) | Request your complaint be escalated to a senior manager if dissatisfied. No reasons needed, but it helps to explain your dissatisfaction. |
| Contact LGSCO | If the responses are inadequate or timelines are consistently exceeded, you can contact the Local Government and Social Care Ombudsman (LGSCO) for further assistance. |
If you find yourself in this situation, don’t hesitate to take action. Keeping a record of all communications can also be beneficial for clarity and follow-up. For more detailed guidance on submitting your complaint or escalating it, check out Hull's corporate feedback process.